Accessibility for Ontarians with a Disability

Select one of these menu options to navigate this page.

  1. Policy
  2. Scope
  3. Disability
  4. Accommodation
  5. Access to Goods and Services
  6. Support Persons
  7. Service Animals and Assistive Devices
  8. Temporary Disruptions
  9. Feedback
  10. Availability of Documents

1.     Policy

Salford Group Inc. (Salford) is committed to provide goods and services to persons with disabilities in a way that is consistent with the principles of independence, dignity, integration and equal opportunity in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and Ontario Regulation 429/07.

2.     Scope

The scope of this policy applies to employees, contractors, consultants, and other third parties who provide goods and services or services on behalf of Salford Group. Also suppliers and contractors who supply goods and services to Salford Group as well as the customer that picks up goods from Salford Group.

3.     Disability

The definition of a Disability as applicable under the Accessibility for Ontarians with a Disability Act may be found in the Ontario Human rights Code: This is a condensed definition:

  • Any degree of physical infirmity, malformation or disfigurement that is caused by bodily injury, birth defect or illness.
  • A condition of mental impairment or a developmental disability.
  • A learning disability or dysfunction in one or more of the processes involved in understanding or using symbols or spoken language.
  • A mental disorder
  • An injury or disability for which benefits were claimed or received under the insurance plan established under the Workplace Safety and Insurance Act.

4.      Accommodation

Means special arrangements made or assistance provided so persons with disabilities can participate in the experience available to persons without disabilities.

5.     Access to Goods and Services

It is our policy to do our best to provide our services to customers and employees with disabilities by:

  • Providing access to the premises as far as possible by reasonable accommodation. Meetings for example could be moved to an area that will accommodate everyone.
  • Access to information in a format that accommodates customers and employees with a disability as reasonable as possible. (Example: A person may ask for information in brail which would not be readily available but, we may be able to offer the information on our website).
  • Respecting the dignity of Customers or employees with disabilities by discussing and accommodating their disability to the best of our ability.
  • Considering integration and equal opportunity of customers and employees with disabilities through customer relations, employment and general relationships.
  • To post on our company web site the availability of the Accessibility Plan.

6.     Support Persons

It is the policy of Salford to allow customers or employees with disabilities to be accompanied by a support person when accessing Salford goods, services and employment if required.

7.     Service Animals and Assistive Devises

It is the policy of Salford to allow service animals and assistive devices on the premises and in all situations where a customer or employee with disabilities requires the service animal or assistive device when accessing Salford goods and services or working.

8.     Temporary disruptions

If any services to accommodate customers with disabilities are interrupted, Salford will post a notice in plant#1 front door entrance and by plant#2 office entrance.

9.     Feedback

Salford will accept feedback from anyone who has any concern about the Accessibility Program. Feedback may be submitted in writing, by email, or telephone to the Health and Safety Manager. Please direct your feedback to Drew Ormston or or call 519-485-1293.

10.    Availability of Documents

All documents relating to the Customer Service Standard of the Accessibility for Ontarians with Disabilities Act (AODA) will be made available upon request and in a format reasonably accommodating Disabilities. You may request in writing or go to salford Group .com by Email telephone or in person. 

Documents for Download

Process of Responding to Feedback (click here to download)

Incident Report and Review Form (click here to download)

Accessibility Multi-year Access Pla (click here to download)