Customer Service and Inside Sales

We currently are recruiting for a Customer Service & Inside Sales position to be located at the Salford, Ontario Corporate Office. This position will report to the Customer Service Leader.

Duties 

·       Provide excellent customer support to overseas Salford customers and employees; and with North American customer support

·       Take and process orders and warranty claims from customers and Sales Territory Managers

·       Answer or find answers to customer inquiries regarding service and warranty

·       Assist with the arrangement of overseas shipping and customs documentation

·       Mediate warranty claims; work with engineering and sales on solutions to warranty issues

·       Communicate with other departments including Engineering, Manufacturing and Logistics to bring awareness to customer issues

·       Be available on a flexible working schedule to cover peak and seasonal demand and holidays

·       Assist in any way possible to grow Salford sales both domestically and internationally

·       Accept other duties as assigned 

  Qualifications

·       Strong technical skills required,

·       Understanding basic agricultural practices and machinery will be an asset

·       Bilingual: English and Russian

·       Proficient in Microsoft Office: Word, Excel, PowerPoint, Outlook

·       Highly developed communication and interpersonal skills, awareness of the importance of emotional intelligence to relate well to colleagues, supervisors and customers alike

Interested candidates should email a copy of their resume to Jobs@salfordgroup.comPlease reference this job title in the subject line.

We thank all applicants for their interest, but only those selected for an interview will be contacted.